T17: How to Create User Requirements for Software
Half Day Tutorial
Anna Wichansky (short bio)
Ph.D, CPE, Senior Director, Oracle Applications User Experience, USA
Ultan O’Broin (short bio)
Director, Oracle Applications User Experience, USA
Objectives:
- To explain why usability must be included in requirements for major software implementations, including upgrades and tailoring scenarios
- To provide hands-on practice with ISO-standard methods to articulate, document, and measure usability requirements
- To provide operational techniques to determine achievement of customers’ usability goals
- To teach you how to complete the Common Industry Specification for Usability - Requirements (CISU –R), the requirements extension of ISO 25062, Common Industry Format for Usability Testing, using a case study example
Content and Benefits:
- Pre-work: Read a business case study of a fictitious company acquiring financial software, to be distributed in advance.
- Introduction: objectives, key takeaways, instructors’ backgrounds, agenda
- What are User Requirements: definition; examples; importance in developing usable software; Levels 1- 3 of CISU-R
- Context of Use: ISO definition; importance in developing usable software; examples
- Determining User Characteristics: user profiles; personas
- Types of User Requirements: Physical, technological, social, cross-cultural; stakeholders; tasks & goals; usage scenarios; training
- How to recruit, interview, and observe users; how developers differ from users
- CISU-R Level 1 compliance
- Group Exercise 1. Brainstorming Context of Use for an Enterprise Application
- Usability Criteria: ISO definition; importance in developing usable software
- ISO concepts of effectiveness, efficiency, and satisfaction
- Core user performance and satisfaction criteria
- Goal-line metaphors
- CISU-R Level 2 compliance
- Group Exercise 2. Brainstorming Usability Criteria for an Enterprise Application
- Usability Test Methods: ISO definition; importance to developing usable software
- Common test methods
- Basic components of a user test
- CISU-R Level 3 compliance
- Group Exercise 3. Brainstorming Usability Test Methods for an Enterprise Application
- Public domain resources
- Questions & Answers
- Benefits:
- ensure you design the right product for the right audience in the right context of use
- learn the same ISO standard methods and techniques used by professional software implementation consultants working for large enterprises
- take away a complete CISU-R document example, provided at the end of the course.
Target Audience:
novice UX researchers; all levels of software designers, product managers, marketing managers, consultants, and developers
Relevant links:
- http://www.oracle.com/webfolder/ux/applications/getInvolved/OUAB/index.html
- Usable Apps Blog
- User experience assistance: design & development
Brief Biographical sketches
Anna Wichansky Ph.D CPE is an applied experimental psychologist who specializes in the study of how users interact with new technology. She has an M.S. and Ph.D in human factors from Tufts University, Medford, Massachusetts, USA and A.B. from Harvard University, Cambridge, Massachusetts, USA in psychology.
She has researched, developed, and tested user interfaces for transportation, telecommunications, space exploration, electronic instrumentation, computer hardware, software, graphics, and media products. She has a patent for a remote control for interactive television. She worked at the U.S. Department of Transportation Research and Special Programs Administration, Bell Laboratories, Hewlett-Packard, and Silicon Graphics, where she founded the Customer Research and Usability group. At Oracle, she founded and directed the Corporate Usability Labs, and the Advanced User Interface Research group. She is currently Senior Director of Applications User Experience.
Anna is a Fellow of the Human Factors and Ergonomics Society and director emerita of the Board of Certification of Professional Ergonomists. She is on the editorial board of the international scientific journal Ergonomics. She has organized paper sessions for previous HCI International conferences, and is a frequent presenter at ACM SIGCHI annual meetings.
She has researched, developed, and tested user interfaces for transportation, telecommunications, space exploration, electronic instrumentation, computer hardware, software, graphics, and media products. She has a patent for a remote control for interactive television. She worked at the U.S. Department of Transportation Research and Special Programs Administration, Bell Laboratories, Hewlett-Packard, and Silicon Graphics, where she founded the Customer Research and Usability group. At Oracle, she founded and directed the Corporate Usability Labs, and the Advanced User Interface Research group. She is currently Senior Director of Applications User Experience.
Anna is a Fellow of the Human Factors and Ergonomics Society and director emerita of the Board of Certification of Professional Ergonomists. She is on the editorial board of the international scientific journal Ergonomics. She has organized paper sessions for previous HCI International conferences, and is a frequent presenter at ACM SIGCHI annual meetings.
Ultan O’Broin has worked in Oracle applications development in the US and Europe, Middle East, and Asia since 1996. He is a passionate evangelist for applications user experience, communicating usability guidance and resources to Oracle applications developers, partners, and customers worldwide. Professional and Ph.D research interests include digital seniors, user experience design patterns, cloud-based software developer productivity, and technology globalization.
